Our COVID-19 Response

Our priority is the health and safety of our valued members, dentists, employees and those in our community affected by COVID-19. Below you will find the latest updates on how we’re shifting to provide uninterrupted service in addition to community assistance for those in need during these uncertain times.

Updated: Tuesday, April 28, 2020

Here to Serve You


Hawaii Dental Service (HDS) follows guidance provided from the Centers for Disease Control & Prevention (CDC) and the Hawaii State Department of Health to take the steps needed to safely and efficiently continue serving our customers as developments on COVID-19 evolve daily. We have taken the following actions to protect you and our employees, and ensure continued access to your dental benefits plan information:

  • An HDS business continuity plan, which includes the ability for our employees to work remotely, is in place to ensure we remain operational so that we can continue to address the needs of our customers.
  • We continue to work with our dentist network to get claims processed and paid in a timely manner, to serve our members without disruption.

STATUS: REDUCED OPERATIONS – We’re ready to serve our members, vendors and partners by phone.

HDS Customer Service For EUTF
Hours: 7:30 a.m. to 6 p.m., Monday through Friday
(808) 529-9310
Toll-free: 1-866-702-3883
Email: [email protected]alService.com

HDS Office Walk-in Hours for EUTF: CLOSED TO THE PUBLIC


We are here for our Community


As COVID-19 affects many families and businesses across our islands, HDS is doing its part to serve those in need of assistance.

HDS Foundation Show Aloha Challenge

HDS Foundation donates $150,000 towards Dinner Delivery Program
On April 15, HDS donated $150,000 to the St. Francis Healthcare Systems for the Show Aloha Challenge, a free dinner delivery program for seniors in need across Hawaii. The Show Aloha Challenge identifies seniors who may not qualify for government-sponsored home meal delivery programs and works with partnering restaurants to provide fresh meals and delivery to seniors for free. Learn more.

HDS assists participating dentists with Payment Advance Program
Recognizing the financial impacts of COVID-19 on dental practices across Hawaii, HDS launched its Payment Advance Program for its participating dentists. The program is designed to help dentists be more financially resilient and continue to provide the best care for HDS members. Learn more.

To request donations or share information about other assistance and relief programs in Hawaii, email [email protected].


HDS Blog


Keeping up with your oral hygiene is more important now than ever. By being proactive, you can decrease your risk for tooth decay and gum disease, which can weaken your immune system. Take care of your teeth and gums at home by brushing twice a day, flossing daily and maintain a healthy diet of fruits and vegetables. For more oral health tips, visit HawaiiDentalServiceBlog.com.


Dental Procedures


Our priority is your smile and well-being. During the COVID-19 pandemic, it may be unclear what dental services are available. The American Dental Association (ADA) recommends dentists limit elective services like routine cleanings, exams, fillings, etc., and provide only emergency dental services. View Emergency Dental Services




Rest assured HDS is here to assist you throughout the COVID-19 pandemic. We recognize the need to maintain social distancing and that most dental offices may be closed or limited to performing emergency dental procedures. If you need dental care, contact your dentist to see if they are open and if they are able to provide a “virtual” consultation, i.e. teledentistry, via computer, mobile phone, SKYPE, etc. Teledentistry allows you to connect remotely with your dentist from the privacy of your own home, office, or anywhere you’re comfortable.

Consultations and oral exams via teledentistry are covered by your HDS employer group or individual plan, unless otherwise specified under your plan benefits. All HDS participating dentists have been informed of teledentistry options and how to submit these types of claims to HDS, if needed – consult with your dentist first to verify. In addition to taking advantage of teledentistry, please continue to maintain good oral hygiene, wash your hands frequently, and practice social distancing.
View Teledentistry FAQs


Always Access Your Benefits Information


We strongly recommend that all HDS customers create a secure HDS Online account to access benefits information, track claims, and other useful features – available 24/7 regardless of any operational impact due to COVID-19 developments. Create or access your account below:

HDS MEMBERS: HawaiiDentalService.com/EUTF