Site support

Site Support

We strive to ensure maximum availability of the HDS website, customer portals, and system resources. See details below for our regularly scheduled and emergency maintenance. 

 

SITE FEATURES
Members Check your coverage or claim status
Providers Submit claims, check a patient's coverage
Employer Groups Enroll members, print membership ID cards, check claim status
Brokers Access client's rates, benefits and renewal information.

 

Site availability shown below in GREEN, based on Hawaii Standard Time (HST).

Any changes in planned maintenance times will be posted to this page. If maintenance and system upgrades are completed earlier than expected or if website up-time is not impacted, the website may become accessible sooner than indicated. 

Site support schedule

 

Scheduled Maintenance

At least 30 minutes before the system goes offline, a customized message will be prominently displayed on the website to indicate the exact start time, estimated end time, and affected services.

The next scheduled system maintenance is:

  • June 08 2019 12:00AM - June 09 2019 6:00PM

 

Emergency/Unscheduled Maintenance

Unexpected problems or outages can occur. If the outage prevents us from displaying a customized notice on this website, you will see a generic message indicating system unavailability when you try to access or log in to the site. Otherwise a customized message will be prominently displayed on the website to indicate the estimated resolution time and affected services.