We strive to ensure maximum availability of the HDS website, customer portals, and system resources. See details below for our regularly scheduled and emergency maintenance.
Check your coverage or claim status
Submit claims, check a patient's coverage
Enroll members, print membership ID cards, check claim status
Access client's rates, benefits and renewal information.
Site availability shown below in GREEN, based on Hawaii Standard Time (HST).
Any changes in planned maintenance times will be posted to this page. If maintenance and system upgrades are completed earlier than expected or if website up-time is not impacted, the website may become accessible sooner than indicated.
At least 30 minutes before the system goes offline, a customized message will be prominently displayed on the website to indicate the exact start time, estimated end time, and affected services.
Unexpected problems or outages can occur. If the outage prevents us from displaying a customized notice on this website, you will see a generic message indicating system unavailability when you try to access or log in to the site. Otherwise a customized message will be prominently displayed on the website to indicate the estimated resolution time and affected services.
Contact Hawaii Dental Service
Our local customer service representatives will be happy to answer your questions about our plans and benefits.
Our Customer Service hours are Monday through Friday from 7:30 AM to 4:30 PM, HST. To contact other departments, simply click the contact button.