COVID-19 Updates

A message from HDS regarding our operations and commitment to serve our members and dentists.

STATUS LAST UPDATED: Monday, March 23, 2020

Please check this page regularly for the most current information.


Hawaii Dental Service (HDS) is dedicated to the health and safety of our members, employees, participating dentists, and community. HDS is following guidance from the Centers for Disease Control & Prevention (CDC) and the Hawaii State Department of Health to take the steps needed to continue serving our customers as developments on Coronavirus (COVID-19) evolve daily.
 

Operations


OUR HDS OPERATIONS


Our HDS offices located at Topa Financial Center, 700 Bishop Street, Bishop Tower, Suite 700, Honolulu, HI 96813 is currently:
 

  • REDUCED OPERATIONS – ready to serve our members, vendors and partners by phone.

    HDS Customer Service by Phone: 7:30 a.m. – 4:30 p.m., Monday through Friday
    HDS Office Walk-in Hours: CLOSED TO THE PUBLIC; including all USPS mail and deliveries

     

If there is a change in our normal operations, we will update the status of our services here.

 

Here to serve you


HERE TO SERVE YOU


HDS has taken the following actions to protect you and our employees, and ensure continued access to your dental benefits plan information:
 

  • An HDS business continuity plan, which includes the ability for our employees to work remotely, is in place to ensure we remain operational so that we can continue to address the needs of our customers.
     
  • We continue to work with our dentist network to get claims processed and paid in a timely manner, to serve our members without disruption.

     
Always Access Your Benefits Information


ALWAYS ACCESS YOUR BENEFITS INFORMATION


We strongly recommend that all HDS customers create a secure HDS Online account to access benefits information, track claims, and other useful features – available 24/7 regardless of any operational impact due to COVID-19 developments: